Reviews

Freeman Forman Estate Agents has 37 reviews

  • Valued Customer 13-Sep-2017
    Customer Experience

    My service feedback with Sales

    The plans for my house had many mistakes, ie windows and doors in wrong place as was staircase. Also the description said there was a bus service and there never has been. The info on schools was also wrong. The fact that I had solar panels and alternative heating system was not emphasised as a big selling point. £1500 a year rebate and free electricity at times ought to have been made a selling point. John was very good otherwise I would have gone back to Cranes. He gets the star.

    Customer Relations Team 14-Sep-2017

    Thank you for taking the time to leave us this feedback. Feedback is very important to us as it allows us to look at ways we can improve our service. I am sorry to read that you felt the description and floor plan needed improvement and I have passed your feedback onwards to the Retail Performance Director to look into the issues you have highlighted and discuss with the branch team. Kind regards, Scott

  • Valued Customer 12-Sep-2017
    Customer Experience

    My service feedback with Sales

    Jamil and Lucy are brilliant. Lucy did a lot of hard work and efforts to execute the deal. Thank you

    Customer Relations Team 14-Sep-2017

    Brilliant 5* review for Jamil and Lucy at our Freeman Forman branch in Eastbourne! I am glad to read that you were able to witness the dedication to estate agency shown time and again by our branch team. Kind regards, Scott.

  • 08-Sep-2017
    Customer Experience

    My service feedback with Sales

    The help and advice was always excellent.

    Customer Relations Team 09-Sep-2017

    Thank you for this wonderful 5* review about Freeman Forman in Heathfield. I was pleased to read that you were helped and received excellent advise from the branch team, benefiting from their experience. \nKind regards, Scott

  • Valued CustomerJ.R.A.Clarke, eastbourne 25-Aug-2017
    Customer Experience

    Always had an excellent service. Respectful of my wishes also appreciated.

    Since becoming Freeman Foreman,services are much more efficient,albeit that there are a lot more costs involved for the Landlord. However,if this involves provision for the Tenant for safety reasons,this I feel, is imperative. There is no reason why a Tenant paying good money to a Landlord should not have first class service,as with the Landlord. No compromises,just a good liason between,Agent,Tenant and Landlord for efficiency all round..If a Tenant is treated well,(a good Tenant,that is) it makes for a good standard. By the same token,this is reciprocated,with the Agent being the middle liasor. Thank you.

    Customer Care 25-Aug-2017

    Good afternoon,\n\nThank you for taking the time to leave this review. It is always great too see positive feedback like this as it confirms that we are delivering the excellent service that we always aim to provide to all of our Landlords and Tenants and we agree that both Landlords and Tenants should both  receive a first class service.\n\nMany thanks again. Regan. 

  • Nicholas Evans 17-Aug-2017
    Customer Experience

    good overall

    good advice and friendly service through the whole process .

    Customer Relations Team 17-Aug-2017

    Thank you Mr Evans for your kind review about the friendly service and good advice. If you would like to let us know how we could have improved our service further to have gained that final star please feel free to e-mail us at review@countrywide.co.uk. \nKind regards, Scott

  • Mrs K Watts, Crawley 11-Aug-2017
    Customer Experience

    Had our best interests...

    Excellent communication from all concerned in the Robertsbridge branch. I felt they had our best interests and moved us within 14 weeks. I would recommend them to anybody!

    Customer Relations Team 14-Aug-2017

    Hello Mrs Watts, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Freeman Forman in the Robertsbridge branch. Kind Regards, Sarah

  • Kathryn Jubb, Tunbridge wells 01-Aug-2017
    Customer Experience

    My service feedback with Sales

    Robbie Cross was always so positive that I would eventually sell my house despite setbacks!!! Always so helpful as were the rest of the team. Shame about promoting Countrywide Solicitors as they are NOT remotely concerned about their clients. Had a very bad experience with them and would recommend that they don't ever promote them. Thank you for eventually selling my house.

    Customer Relations Team 05-Aug-2017

    Thank you for leaving us this feedback about our Freeman Forman branch in Tonbridge. It was great to note that the service you received from the branch was worthy of a 5* review, but I am sorry to read that you had problems with the conveyancing service advised by the branch.

  • 26-Jul-2017
    Customer Experience

    Wimbush

    Very good keep me informed each visit

  • 25-Jul-2017
    Customer Experience

    Very professional service well. Performed and thank yoi

    They provided excellent service and sound advice from the start Communication was good all round we. We're kept informed over viewings prior to and with follow up responses which helped the stress levels The one major stress was when the. Sale fell through but it was quickly remarketed and soon under offer again the whole process took five months

    Customer Relations Team 26-Jul-2017

    Thank you very much for this excellent 5 star review. We know that selling house can be a stressful time. It is great to see that our team at Freeman Forman in Tonbridge were able to make your experience less stressful and also kept you fully informed throughout the process. Once again thank you and best wishes.

  • Valued Customer, Stonegate, East Sussex 22-Jul-2017
    Customer Experience

    Sold our house in 3 weeks and got us an excellent price, thank you!

    Excellent customer care throughout the process. Found good buyers quickly, sold our house to the second buyer without many problems. They made sure we got the best price without jeopardising the sale. Only criticism would be the number of different people we had to speak to. There wasn't one person dealing with our sale but it wasn't a problem as they were all very helpful.

    Customer Relations Team 22-Jul-2017

    Hello, thank you so much for taking time to leave this great review and feedback. I am pleased to read you had a good customer service from the Ticehurst branch of Freeman Forman Estate Agents. If you would like to explain in more detail how the team would have made your experience a 5 star one, please contact us via review@countrywide.co.uk