Reviews

Freeman Forman Estate Agents has 37 reviews

  • Valued Customer 18-Jan-2018
    Customer Experience

    My service feedback with Sales

    why

    Customer Relations Team 20-Jan-2018

    Thank you for your kind review of Freeman Forman. Kind regards, Scott.<br />

  • Pauline Howard, TN21 0UW 12-Jan-2018
    Customer Experience

    A go to agents.

    Fast Efficient and curteous. Great photos and good people skills.

    Customer Relations Team 12-Jan-2018

    Thank you for another 5 star review for the Heathfield branch of Freeman Forman Estate Agents.  Congratulations on the sale of your property, your comments will be passed on to the team. Kind regards, Sarah.<br />

  • 11-Jan-2018
    Customer Experience

    Poor communication

    Lack of communication, we often had no clue what was happening with the sale of our property. Commission quoted wasn’t the final price and was far too much for the service provided. Would’ve been nice to just have dealt with the same agent each time rather than 3 people who didn’t know what was going on.

    Customer Relations Team 12-Jan-2018

    Thank you for taking the time to leave us your feedback. We do always aim to provide the very best in customer experience and I am sorry if on this occasion our branch team did not meet this goal. We do always aim to understand further our customers experiences and as such I will share with the local Retail Performance Director your feedback to help improve our customer service going forwards. I would also like to invite you to e-mail us further details of your experience to review@countrywide.co.uk. Kind regards, Scott.<br />

  • Sally Barnes, France 07-Dec-2017
    Customer Experience

    Brilliant

    John and Emma have been absolutely amazing they have gone above and beyond to help us sell our house, working way after working hours and at weekends, we have had a very challenging sale with more than average ups and downs, they breezed through with so much patience and always a smile at the most difficult times. I will recommend this agency in Ringmer to anyone who asks and would definitely use them again if I needed to purchase in the area again shame you don't award 10 stars as they would receive 11 from us. Sally and Daryl (Fox Cottage)

    Customer Relations Team 08-Dec-2017

    Thank you Sally and Daryl for your excellent 5 star review of the amazing service you received from Freeman Forman in Ringer. It is brilliant to read that John and Emma went above and beyond to help you sell your house. Thank you very much for the recommendation and we look forward to helping you again in the future. I will ensure that John and Emma receive your lovely words. Kind regards, Emma.<br />

  • Valued Customer 05-Dec-2017
    Customer Experience

    My service feedback with Sales

    Poor

    Customer Relations Team 05-Dec-2017

    Thank you for taking the time to leave us your feedback. I am sorry to read that your experience was below our usually high standards and your expectations, so that we can learn from your feedback and make improvements please can you provide us further details via review@countrywide.co.uk. Kind Regards, Maryjane.<br />

  • Valued Customer 01-Dec-2017
    Customer Experience

    Good communication

    Great service. I wss keeped up to date with progress throughout and Charlotte especially was good at communicating with me regularly and ensuring the process was moving forward

    Customer Relations Team 02-Dec-2017

    Thank you for taking the time to leave your 5 star review of Charlotte and the team at Freeman Forman in Tunbridge Wells. It is fantastic to read that you found the communication good and that you were kept up to date throughout the process and was helped throughout the sale progression by Charlotte, who I will make sure receives your wonderful comments. Best wishes, Scott.<br />

  • Valued Customer 16-Nov-2017
    Customer Experience

    A normally challenging, stressful experience made a lot better..thanks

    The Robertsbridge team were excellent from start to finish. We found them responsive, always helpful and friendly. They are a credit to your company.

    Customer Relations Team 16-Nov-2017

    Brilliant to read that you found the Freeman Forman team in Robertsbridge excellent from start to finish along with helpful and friendly. Thank you for your wonderful 5* review and best wishes for the future, Scott.<br />

  • Valued Customer 10-Nov-2017
    Customer Experience

    My service feedback with Sales

    They were very knowledgeable gave us a clear well reasoned valuation, produced a lovely brochure and got us an offer very quickly which we were happy to accept. They conducted the viewings which once we got used to it, we felt was beneficial. When we had concerns about the progress in the chain they were very responsive and we felt that they did everything possible to reassure us and to make sure things progressed.

    Customer Relations Team 11-Nov-2017

    Freeman Forman in Tunbridge Wells always aim to provide exceptional customer service and I am pleased to read that this was the experience you received. From the valuation to the marketing and conducting viewings, all the way from acceptance of a sale till exchange, it is great to read that you found the whole team very knowledgeable, helpful and responsive. Thank you for your wonderful 5* review and I will make sure your wonderful comments are forwarded to the whole team. Kind regards and best wishes for the future, Scott.<br />

  • Annemarie Roberts, Tonbridge 03-Nov-2017
    Customer Experience

    Professional service with a personal touch

    We recently sold and purchased through Freeman Forman and I cannot praise their service highly enough. They helped us to get our house on the market in record time with exceptional photos and high quality brochure. Even after an initial let down on the house we wanted to buy, they helped us find something even better, arranging quick mortgage advice so we could double check our budget and then helping negotiating a tricky deal! Throughout the process they were pro-active and also very responsive when we tried to get hold of them, always returning phone calls and helping us chase where needed. John, Vicky and the staff at the Tonbridge branch all new us and we found them to take a personal interest during this exciting but stressful time as we completed only 3 weeks before our baby was due to be born.

    Customer Relations Team 03-Nov-2017

    Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in Tonbridge strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale and purchase. I will make sure you review is shared with John, Vicky and the entire team at the branch. Many thanks, Sarah.<br />

  • 29-Oct-2017
    Customer Experience

    My service feedback with Sales

    Right from the start I had a very good feeling that I had chosen right estate agent, both John & Emma had a very professional, knowledgeable, helpful & friendly approach. The presentation & photographs of our property details were 1st class & as a team they were keenly proactive in following up all leads. Throughout the whole process they regularly made contact with me with advice & updates etc.

    Customer Relations Team 30-Oct-2017

    Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in the Ringmer strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with John, Emma, and the entire team at the branch, many thanks. Sarah. <br />