Reviews

Freeman Forman Estate Agents has 34 reviews

  • Nicholas Evans 17-Aug-2017
    Customer Experience

    good overall

    good advice and friendly service through the whole process .

    Customer Relations Team 17-Aug-2017

    Thank you Mr Evans for your kind review about the friendly service and good advice. If you would like to let us know how we could have improved our service further to have gained that final star please feel free to e-mail us at review@countrywide.co.uk. Kind regards, Scott

  • Mrs K Watts, Crawley 11-Aug-2017
    Customer Experience

    Had our best interests...

    Excellent communication from all concerned in the Robertsbridge branch. I felt they had our best interests and moved us within 14 weeks. I would recommend them to anybody!

    Customer Relations Team 14-Aug-2017

    Hello Mrs Watts, Thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Freeman Forman in the Robertsbridge branch. Kind Regards, Sarah

  • Kathryn Jubb, Tunbridge wells 01-Aug-2017
    Customer Experience

    My service feedback with Sales

    Robbie Cross was always so positive that I would eventually sell my house despite setbacks!!! Always so helpful as were the rest of the team. Shame about promoting Countrywide Solicitors as they are NOT remotely concerned about their clients. Had a very bad experience with them and would recommend that they don't ever promote them. Thank you for eventually selling my house.

    Customer Relations Team 05-Aug-2017

    Thank you for leaving us this feedback about our Freeman Forman branch in Tonbridge. It was great to note that the service you received from the branch was worthy of a 5* review, but I am sorry to read that you had problems with the conveyancing service advised by the branch.

  • 26-Jul-2017
    Customer Experience

    Wimbush

    Very good keep me informed each visit

  • 25-Jul-2017
    Customer Experience

    Very professional service well. Performed and thank yoi

    They provided excellent service and sound advice from the start Communication was good all round we. We're kept informed over viewings prior to and with follow up responses which helped the stress levels The one major stress was when the. Sale fell through but it was quickly remarketed and soon under offer again the whole process took five months

    Customer Relations Team 26-Jul-2017

    Thank you very much for this excellent 5 star review. We know that selling house can be a stressful time. It is great to see that our team at Freeman Forman in Tonbridge were able to make your experience less stressful and also kept you fully informed throughout the process. Once again thank you and best wishes.

  • Valued Customer, Stonegate, East Sussex 22-Jul-2017
    Customer Experience

    Sold our house in 3 weeks and got us an excellent price, thank you!

    Excellent customer care throughout the process. Found good buyers quickly, sold our house to the second buyer without many problems. They made sure we got the best price without jeopardising the sale. Only criticism would be the number of different people we had to speak to. There wasn't one person dealing with our sale but it wasn't a problem as they were all very helpful.

    Customer Relations Team 22-Jul-2017

    Hello, thank you so much for taking time to leave this great review and feedback. I am pleased to read you had a good customer service from the Ticehurst branch of Freeman Forman Estate Agents. If you would like to explain in more detail how the team would have made your experience a 5 star one, please contact us via review@countrywide.co.uk

  • 19-Jul-2017
    Customer Experience

    Very helpful and pleasant

    We were very happy in the way that Freeman Forman dealt with the sale of the house. The only reason we did not give a 5 rating was that one of our instructions was not carried out by them. They did keep us informed of potential buyers and we were impressed by the quickness of the sale.

    Customer Relations Team 19-Jul-2017

    Hello, Thank you for taking the time to leave Freeman Forman this review. I'm glad to see that overall you where happy with the service you received from the Eastbourne branch. However, If you would like to discus the slight issue you raised in more detail please feel free to contact me at review@countrywide.co.uk.

  • 18-Jul-2017
    Customer Experience

    Excellent service, one I'd be happy to recommend.

    I sold a house through them as POA for a friend. I found them to be totally professional, always knew at what stage everything was at and went out of their way to keep me fully informed. They were always professional and welcoming. The new Manager John Crump leads by example.

    Customer Relations Team 21-Jul-2017

    Thanks for the great 5* review and recommendation. It's great to read that the Branch Manager is leading by example and that the team in Freeman Forman, Ringmer, as always professional and welcoming. Many thanks,

  • 18-Jul-2017
    Customer Experience

    My service feedback with Sales

    Poor or no sevice little or no feedback.would not recommend or use again. I would also be very wary of purchasing through them

    Customer Relations Team 21-Jul-2017

    Good afternoon, I'm sorry to read that you haven't been delighted with the service from the Freeman Forman branch, but I would like to thank you for taking the time to pass on to us this feedback. If you would like to go through this in more detail please contact us at review@countrywide.co.uk. Kind regards,

  • 12-Jul-2017
    Customer Experience

    My service feedback with Sales

    They Found me a buyer as promised at our open house event. Sale went through very smoothly, a very professional and dedicated team.

    Customer Relations Team 13-Jul-2017

    Congratulations on the sale of your property! The Freeman Forman team in Tunbridge Wells aims to be both straightforward and responsible and it's great to see that you were able to benefit from their continued personal service.