Reviews

Freeman Forman Estate Agents has 41 reviews

  • Sally Barnes, France 07-Dec-2017
    Customer Experience

    Brilliant

    John and Emma have been absolutely amazing they have gone above and beyond to help us sell our house, working way after working hours and at weekends, we have had a very challenging sale with more than average ups and downs, they breezed through with so much patience and always a smile at the most difficult times. I will recommend this agency in Ringmer to anyone who asks and would definitely use them again if I needed to purchase in the area again shame you don't award 10 stars as they would receive 11 from us. Sally and Daryl (Fox Cottage)

    Customer Relations Team 08-Dec-2017

    Thank you Sally and Daryl for your excellent 5 star review of the amazing service you received from Freeman Forman in Ringer. It is brilliant to read that John and Emma went above and beyond to help you sell your house. Thank you very much for the recommendation and we look forward to helping you again in the future. I will ensure that John and Emma receive your lovely words. Kind regards, Emma.

  • Valued Customer 05-Dec-2017
    Customer Experience

    My service feedback with Sales

    Poor

    Customer Relations Team 05-Dec-2017

    Thank you for taking the time to leave us your feedback. I am sorry to read that your experience was below our usually high standards and your expectations, so that we can learn from your feedback and make improvements please can you provide us further details via review@countrywide.co.uk. Kind Regards, Maryjane.

  • Valued Customer 01-Dec-2017
    Customer Experience

    Good communication

    Great service. I wss keeped up to date with progress throughout and Charlotte especially was good at communicating with me regularly and ensuring the process was moving forward

    Customer Relations Team 02-Dec-2017

    Thank you for taking the time to leave your 5 star review of Charlotte and the team at Freeman Forman in Tunbridge Wells. It is fantastic to read that you found the communication good and that you were kept up to date throughout the process and was helped throughout the sale progression by Charlotte, who I will make sure receives your wonderful comments. Best wishes, Scott.

  • Valued Customer 16-Nov-2017
    Customer Experience

    A normally challenging, stressful experience made a lot better..thanks

    The Robertsbridge team were excellent from start to finish. We found them responsive, always helpful and friendly. They are a credit to your company.

    Customer Relations Team 16-Nov-2017

    Brilliant to read that you found the Freeman Forman team in Robertsbridge excellent from start to finish along with helpful and friendly. Thank you for your wonderful 5* review and best wishes for the future, Scott.

  • Valued Customer 10-Nov-2017
    Customer Experience

    My service feedback with Sales

    They were very knowledgeable gave us a clear well reasoned valuation, produced a lovely brochure and got us an offer very quickly which we were happy to accept. They conducted the viewings which once we got used to it, we felt was beneficial. When we had concerns about the progress in the chain they were very responsive and we felt that they did everything possible to reassure us and to make sure things progressed.

    Customer Relations Team 11-Nov-2017

    Freeman Forman in Tunbridge Wells always aim to provide exceptional customer service and I am pleased to read that this was the experience you received. From the valuation to the marketing and conducting viewings, all the way from acceptance of a sale till exchange, it is great to read that you found the whole team very knowledgeable, helpful and responsive. Thank you for your wonderful 5* review and I will make sure your wonderful comments are forwarded to the whole team. Kind regards and best wishes for the future, Scott.

  • Annemarie Roberts, Tonbridge 03-Nov-2017
    Customer Experience

    Professional service with a personal touch

    We recently sold and purchased through Freeman Forman and I cannot praise their service highly enough. They helped us to get our house on the market in record time with exceptional photos and high quality brochure. Even after an initial let down on the house we wanted to buy, they helped us find something even better, arranging quick mortgage advice so we could double check our budget and then helping negotiating a tricky deal! Throughout the process they were pro-active and also very responsive when we tried to get hold of them, always returning phone calls and helping us chase where needed. John, Vicky and the staff at the Tonbridge branch all new us and we found them to take a personal interest during this exciting but stressful time as we completed only 3 weeks before our baby was due to be born.

    Customer Relations Team 03-Nov-2017

    Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in Tonbridge strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale and purchase. I will make sure you review is shared with John, Vicky and the entire team at the branch. Many thanks, Sarah.

  • 29-Oct-2017
    Customer Experience

    My service feedback with Sales

    Right from the start I had a very good feeling that I had chosen right estate agent, both John & Emma had a very professional, knowledgeable, helpful & friendly approach. The presentation & photographs of our property details were 1st class & as a team they were keenly proactive in following up all leads. Throughout the whole process they regularly made contact with me with advice & updates etc.

    Customer Relations Team 30-Oct-2017

    Thank you for taking the time to leave this wonderful 5* review. The team at Freeman Forman in the Ringmer strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with John, Emma, and the entire team at the branch, many thanks. Sarah. 

  • 27-Oct-2017
    Customer Experience

    My service feedback with Sales

    We chose freeman and foreman as they promised guidance and help through the whole process...well we didn't receive this. All viewings were done by ourselves, no financial service help was offered despite the mention of this being required. The only phone calls we had in the latter were harassing calls about our buyers pulling out (I expect this but given our personal circumstances I'd expect a little more understanding) no follow up with anything. 4%fees?? Would like half please seeing as we did most of the work, all they did was advertise the property...

    Customer Relations Team 27-Oct-2017

    Thank you for taking the time to leave us your feedback. Firstly I am sorry that you had found communication and support lacking on this occasion. This is not the standard of service we aim to provide and I have forwarded your feedback onwards to the Retail Performance Director to look into at a local level. I am pleased to clarify that you were not charge 4% and that the payable fee was significantly less than this. If you would like to provide any further feedback regarding your experience please feel free to e-mail your comments to review@countrywide.co.uk as we do use feedback, such as yours, to help improve our standard of service. Kind regards, Scott.

  • Fran Moulds, Barcombe 26-Oct-2017
    Customer Experience

    Freeman Forman restored our faith in Estate Agents!

    I can't rate Freeman Forman in Ringmer highly enough. They communicated well throughout the whole process, they were honest both when things went well and when things went awry. Emma went out of her way to find out exactly what was happening up and down the chain and made sure that we understood exactly what was happening. What a difference to the experience we had had with other agents.

    Customer Relations Team 28-Oct-2017

    Communication is key during the marketing and sale of a property and I am pleased to read Fran that you received this from Emma and the whole team at Freeman Forman in Ringmer. Brilliant to note that you were well supported and that you were able to take advantage of the teams knowledge and expertise in this field. Thank you very much for your 5* review! kind regard, Scott.

  • Valued Customer 13-Sep-2017
    Customer Experience

    My service feedback with Sales

    The plans for my house had many mistakes, ie windows and doors in wrong place as was staircase. Also the description said there was a bus service and there never has been. The info on schools was also wrong. The fact that I had solar panels and alternative heating system was not emphasised as a big selling point. £1500 a year rebate and free electricity at times ought to have been made a selling point. John was very good otherwise I would have gone back to Cranes. He gets the star.

    Customer Relations Team 14-Sep-2017

    Thank you for taking the time to leave us this feedback. Feedback is very important to us as it allows us to look at ways we can improve our service. I am sorry to read that you felt the description and floor plan needed improvement and I have passed your feedback onwards to the Retail Performance Director to look into the issues you have highlighted and discuss with the branch team. Kind regards, Scott